LocoWin Privacy Policy
Last updated: April 16, 2026
At LocoWin, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information lawfully and fairly as required for our online casino operations and compliance with Australian laws, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. This may include your full name, date of birth, residential address, email, telephone number, government-issued identification, financial details such as payment methods and transaction history, and gaming activity data like betting patterns and session duration. We also collect usage data, device information, and sensitive information where necessary for identity verification and responsible gambling measures.
How We Use Your Information
We use your personal information for legitimate purposes such as account registration, identity verification, processing deposits and withdrawals, facilitating gaming activities, and providing customer support. This includes compliance with Australian gaming regulations, anti-money laundering requirements, fraud prevention, and responsible gambling obligations. We may also use data to improve our services, personalise your experience, and send promotional communications where you have consented.
Information Sharing
We disclose personal information only as permitted under Australian privacy laws, such as to regulatory authorities, law enforcement, or the Australian Transaction Reports and Analysis Centre when legally required. We may share with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and must comply with the Australian Privacy Principles. We do not sell your information to third parties.
Data Security
We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, misuse, or disclosure. Our third-party providers are required to maintain strict confidentiality and comply with Australian privacy standards. We regularly review and update our security practices to address emerging threats while retaining data only as long as necessary for legal and business purposes.
Your Rights
Under the Privacy Act 1988 and Australian Privacy Principles, you have rights to access, correct, or request deletion of your personal information held by us, subject to legal exceptions. You may request details of information we hold, and we will respond within 30 days upon verified identity. You also have the right to complain to the Office of the Australian Information Commissioner if you believe we have interfered with your privacy.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience. These may include essential cookies for account security and analytics cookies for performance monitoring. You can manage cookie preferences through your browser settings.
Contact Us
For privacy concerns or to exercise your rights, contact our Privacy Officer.
[email protected]